In this regard, we pledge to:
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- Impartiality and Independence:
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- Ensure impartiality in all conformity assessment activities and prevent conflicts of interest.
- Our management and staff are committed to taking all necessary measures to eliminate conflicts of interest.
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- Competence and Continuous Improvement:
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- Enhance the knowledge, skills, and expertise of our team to deliver high-quality services.
- Continuously improve our processes by keeping up with technological innovations and sectoral developments.
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- Transparency and Accessibility:
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- Provide clear, accurate, and comprehensive information about our services to earn the trust of our clients.
- Ensure accessibility and timely solutions for our customers and stakeholders.
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- Legal and Ethical Compliance:
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- Fully comply with national and international regulations, embracing an ethical approach in all our activities.
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- Customer Satisfaction:
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- Understand the needs and expectations of our clients, provide appropriate solutions, and enhance service quality through feedback evaluation.
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- Continuous Improvement:
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- Regularly review our quality management system and implement measures to enhance performance and effectiveness.
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- Impartiality and Independence:
DeviCert is dedicated to establishing sustainable relationships with our clients based on reliability and quality. Our goal is to set an example in the conformity assessment industry.
DeviCert Conformity Assessment Body Confidentiality and Impartiality Commitment
At DeviCert, we are dedicated to upholding the highest standards of confidentiality and impartiality in all our conformity assessment activities. These principles are integral to our mission of delivering reliable and trustworthy services to our clients and stakeholders.
Confidentiality Commitment
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- Protection of Information:
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- We ensure that all client information, documents, and data obtained during our assessment activities are treated with the utmost confidentiality.
- No client-related information will be disclosed to third parties without prior written consent, except when required by law or authorized by accreditation bodies.
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- Employee Responsibility:
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- All employees, contractors, and personnel involved in our operations are bound by confidentiality agreements.
- Access to confidential information is limited to authorized personnel based on their roles and responsibilities.
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- Secure Data Management:
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- Robust security measures are implemented to protect sensitive data from unauthorized access, disclosure, or misuse.
- We conduct regular reviews of our data protection protocols to ensure compliance with applicable standards and regulations.
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- Protection of Information:
Impartiality Commitment
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- Avoidance of Conflicts of Interest:
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- DeviCert operates with complete independence and impartiality, ensuring that no undue influence impacts our decision-making processes.
- All potential conflicts of interest are identified, evaluated, and mitigated through established procedures.
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- Objective Decision-Making:
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- Our decisions are based solely on objective evidence obtained during the conformity assessment process.
- We do not allow commercial, financial, or other pressures to compromise our impartiality.
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- Governance Structure:
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- Our impartiality is safeguarded through a governance framework that includes oversight by an impartiality committee, ensuring transparency and adherence to ISO 17021-1 requirements.
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- Independence from Clients:
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- DeviCert does not provide consultancy services for the same management systems it certifies, nor does it engage in any activities that could compromise its impartiality.
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- Avoidance of Conflicts of Interest:
Our Commitment
We, at DeviCert, are committed to maintaining the trust of our clients and stakeholders by adhering strictly to these principles of confidentiality and impartiality. This commitment is communicated to all employees and regularly reviewed to ensure continuous compliance and improvement.
DeviCert – Your Trusted Partner in Conformity Assessment